The peaks and valleys of MyFord Touch

MyFord Touch in 2014 Ford Escape

Ford Canada photo

Recently, media exploded with reports of Ford dropping Microsoft as a partner for the MyFord Touch infotainment technology now found in all their cars and trucks, opting to go forward with Blackberry software instead.
Originally jointly developed by the two American companies, MyFord Touch integrates a driver’s mobile phone or media player with the vehicle’s dashboard allowing full control of the device, as well as other onboard features like navigation and vehicle statistics, using voice commands, steering wheel buttons or on-screen functions. Or, at least, it’s supposed to.

In the few short years the MyFord has been available, there have been countless complaints of problems including buttons not working, over complication of design and slow response time. People have even found their systems freezing or showing a blank screen, issues once commonly found on Windows PCs.

Marketplace watchdog Consumer Reports has also been vocal about their disapproval of the many quirks, putting the much-maligned technology near the bottom of their recommended lists. To make matters worse, Ford was the target of a class action lawsuit filed in the United States over alleged defects. But are things really that bad?
We’d say the fact that Ford is dropping Microsoft as a partner for the MyFord Touch system is a sign Ford knows it needs to revamp the system.

Lets look at some of the MyFord system’s current pros and cons:

First published on Read the full article.

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